Privacy Policy

1. Introduction

Neptune Customs LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and the Atlantis platform (the "Service").

By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not use the Service.

2. Information We Collect

We collect information that you provide directly to us, including but not limited to:

• Account Information: Name, email address, and account credentials.
• Identity Verification (KYC): To comply with federal and international regulations, we collect government-issued identification (e.g., driver's license, passport), a selfie for facial recognition, and tax identification numbers (SSN/ITIN).
• Payout Information: PayPal email address or bank account and routing numbers for ACH transfers.
• Transaction Data: Details of your hashrate rentals, payment history through Stripe, and payout records.

3. How We Use Your Information

We use the collected information for various purposes:

• To provide, operate, and maintain our Service.
• To process your transactions and manage hashrate rentals.
• Compliance: To verify your identity and screen against the OFAC Sanctions List and other regulatory databases.
• To communicate with you regarding account updates, support requests, and security alerts.

4. Third-Party Service Providers

We share information with trusted third-party providers to facilitate our Service:

• Supabase: For database management and secure data storage.
• Stripe: For processing secure rental payments. We do not store your full credit card details.
• Tax1099.com: For processing and filing required tax documentation.
• KYC Providers: For identity verification and OFAC screening services.

5. Data Security

The security of your data is important to us. We implement industry-standard security measures, including encryption and secure database protocols provided by Supabase. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

6. Your Rights

Depending on your location, you may have rights under the GDPR, CCPA, or other regional privacy laws, including the right to access, correct, or delete your personal data. To exercise these rights, please contact us at the email address provided below.

7. Data Retention

We retain your personal information, including KYC documentation and transaction records, for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

For compliance and tax purposes, we typically retain account information and transactional data for a period of seven (7) years following the termination of your account or the completion of a transaction, whichever is later, in accordance with applicable laws and regulations.

8. Contact Us